Honesty, helpfulness, and authenticity are the hallmarks of the award-winning Customer Experience Team at Tuft & Needle. Even when a raccoon attacks. True story. For real.

Process partnered with Tuft & Needle to develop and produce a content series telling true stories of the absurd, endearing, and inspiring ways the Customer Experience Team serves their customers.

The Naughty Raccoon is the first episode of an ongoing series that was interrupted by the Covid19 pandemic. The Naughty Raccoon was awarded Best In Show award at the LA Addy’s, as well as Gold for branded content.